Where you can go for emergency help at Christmas

Posted on: 19th December 2013

Body & Soul will be closed from Thursday 19th December and will reopen on Tuesday 7th January 2014. Below are a number of organisations that we hope will be able to help if you have a problem whilst we are closed. We will respond to all emails and answerphone messages when we return but in the meantime:

Emotional Support

Samaritans 08457 90 90 90 (can accept reverse charge calls) / 116 123 (freephone)

Confidential emotional support and a space to talk. The Samaritans accept reverse charge calls from mobiles and landlines, and can call people back if you do not have enough credit on your phone. The Samaritans also has a freephone number that works from all mobiles (apart from Tescos), BT landlines and Co-op landlines. The number is 116 123.

For more information see their website.

Or email: jo@samaritans.org

NSPCC is free to call on 116 111

HIV information and support

Terence Higgins Trust (THT) 0808 802 1221 (freephone)

For information on HIV, counselling and practical support. Christmas opening hours are as follows:

Monday 23 December: 10-6pm

Tuesday 24 December: 10-3pm

Wednesday 25 December and Thu8rsday 26th December: closed

Friday 27 December: 10-4pm

Saturday 28 December and Sunday 29 December: closed

Monday 30  December: 10-4pm

Tuesday 31 December: 10-3pm

Wednesday 1 January: closed

Thursday 2 January: back to normal hours

You can call THT Direct between 10am and 8pm from Monday to Friday during normal hours.


If you have Leave to Remain or are a UK resident and are going to be made homeless, you can declare yourself homeless at your local housing office. By law they must house you. You will need proof of your homelessness – a letter from your landlord or the person you have been staying with saying that you cannot live there any more is enough. Most boroughs ask that you should have been living in the area for at least 6 months for them to house you.

Shelter 0800 800 4444 (freephone)

If you are homeless or about to be made homeless and need urgent support please call Shelter. Opening hours are:

8am-8pm Monday-Friday

8am-5pm Saturday-Sunday

Or call Crisis at Christmas on their  London HQ swtichboard; 0300 636 1967

No Second Night Out is an outreach service for homeless people found sleeping rough. You can refer other people or self-refer and they will send someone out to check on you and find a bed for the night if possible. To contact them, call the Rough Sleeping Phoneline (open 24 hours) to report someone Sleeping Rough 0870 383 3333

You can also find a borough-by-borough list of night shelters running over Christmas here.

Local council emergency numbers

To find the emergency or out of hours numbers for your local council please go to: http://directory.londoncouncils.gov.uk/


If you are in urgent need of food, most food banks are referral only. You can be referred to a food bank through your GP.

Refugees and Asylum Seekers

Refugee Council 020 7346 6777 / 020 7346 1061

For information about NASS support (financial and/or housing) please contact the Refugee Council

Domestic Violence

If you are a woman or man experiencing domestic violence and need a safe place to stay or someone to talk to there is a national helpline that is free to call and open all day and night:

0800 2000 247 (freephone, 24 hours a day/night)

Organisations supporting women and children fleeing from domestic violence:

Women’s Aid


If you have been raped you can contact the Police on 999 and Rape Crisis 0808 802 9999

Opening hours: 12-2.30pm and 7-9.30pm


If you have a non-urgent police query please call them on 101

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