Emergency Contacts Over the New Year Break

Posted on: 19th December 2014

Body & Soul will be closed from the 19th December 2014 to the 6th January 2015. Here are some numbers of organisations who may be able to help you over this period.

We will respond to all emails and answer phone messages when we reopen but in the meantime:

If you need emotional support:

Samaritans 08457 90 90 90

For more information head to their website.

Childline is free to call on 0800 1111. You can also find out more on their website.

If you need HIV information and support

THT 0808 802 1221 (freephone)

For information on HIV, counselling and practical support. Christmas opening hours are as follows:

Tuesday 23 December: 10-8pm
Wednesday 24 December: 10-2pm
Thursday 25 December and Sunday 28th December: closed
Monday 29 December: 10-6pm
Tuesday 30  December: 10-6pm
Wednesday 31 December: 10-2pm
Thursday 1 January: closed
Friday 2 January: 10-6pm

You can call THT Direct between 10am and 8pm from Monday to Friday during normal hours.


If you have Leave to Remain or are a UK resident and are going to be made homeless, you can declare yourself homeless at your local housing office. By law they must house you. You will need proof of your homelessness – a letter from your landlord or the person you have been staying with saying that you cannot live there any more is enough. Most boroughs ask that you should have been living in the area for at least 6 months for them to house you.

Shelter‘s housing advice helpline number is 0800 800 4444. It is open 8am-8pm on weekdays and 8am-5pm on weekends, 365 days a year. Calls are free from UK landlines and most major UK mobile networks.

If you are homeless or about to be made homeless and need urgent support please call Shelter.

No Second Night Out is an outreach service for homeless people found sleeping rough. You can refer other people or self-refer and they will send someone out to check on you and find a bed for the night if possible. To contact them, call the Rough Sleeping Phoneline (open 24 hours) to report someone Sleeping Rough 0870 383 3333

Crisis at Christmas Day Centres are located across London from the 23 – 29 December and offer hot meals, and a wide range of essential services – from hairdressing to healthcare, massage and dentistry, to specialist advice on a range of issues like housing, benefits and employment. They also provide a wide range of activities and performers to entertain their guests throughout the week.

Day centres will be open from 12noon on Tuesday 23 December. The day centres will close at 9pm on Monday 29 December. Opening hours between these times are 9am to 9pm.

If you are currently rough sleeping, and need a bed at one of the Crisis at Christmas Residential centres then please attend one of the day centres where you can access the Advice service. They will assess guest needs for a bed space, and if you are allocated one you will be transported to a residential centre.

Local council emergency numbers

To find the emergency or out of hours numbers for your local council please go to: http://directory.londoncouncils.gov.uk/


If you are in urgent need of food, most food banks are referral only. You can be referred to a food bank through your GP.

Domestic Violence

If you are a woman or man experiencing domestic violence and need a safe place to stay or someone to talk to there is a national freephone helpline and 24 hours a day, 365 days a year: 0800 2000 247

Organisations supporting women and children fleeing from domestic violence:

Women’s Aid


For any general advice

You can get in touch with your local Citizen’s Advice Bureau. To find out where your local bureau is you can enter your postcode on CAB website.

You can also call the general Helpline for any information or to get the direction of your local bureau: 03444 111 444

Benefits and financial support

If you have a concern regarding your benefits or if you want to know the type of grants you can apply to, get in touch with TURN2US. You can consult the website or call the general helpline: 03444 111 444


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